FAQ's

Below are estimated timelines (business days). Please note these are estimates only and may vary due to factors outside our control (carrier delays, peak seasons, weather, customs where applicable, or address issues).

• Order cutoff time: 5:00 PM (GMT-7). Orders placed after this time may be processed the next business day.
• Order handling time: 1 to 2 business days (Monday to Friday).
• Transit time: 6 to 12 business days (Monday to Friday).
• Estimated delivery time: 7 to 14 business days.

For more information, please have a look to our shipping policy

Shipping cost is $6.99 for the United States.

Yes. When your parcel ships, you’ll receive a dispatch email with tracking details. You can also track anytime via our tracking page using your order number.

For deliveries to the mainland United States, customers are generally not charged customs/import fees (rare exceptions may apply). For international orders, duties/taxes may be charged by the destination country and are the customer’s responsibility.

We do ship exclusively to the United States.

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the following link: Track my order

If you have not received anything 3 days after the expected delivery time, please contact us: Contact

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

If you spot a mistake, contact us right away, ideally before the order enters processing. Incorrect or incomplete address details can cause delays or failed delivery.

If a parcel comes back due to an incorrect address, delivery refusal, or a similar reason, we’ll email you once it’s returned.

You can choose:

• a refund for the items only (shipping fees are not refundable),
• or a reshipment after you confirm and pay the new shipping costs.

We process online payments via Shopify Payments.
At checkout, you can typically pay with:

Major credit and debit cards:

• Mastercard,
• Visa,
• American Express,
• Diners Club,
• Discover.

And all Accelerated checkout options when available on your device and in your country:

• Apple Pay,
• Google Pay,
• Paypal Wallet.

We do not accept bank transfers, checks, or buy-now-pay-later services (e.g., Klarna).

You can reach our customer support team by visiting the contact page or sending an email to our support team at info@japanese-decor.com

Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.
Shopify’s checkout and payment processing are designed to protect your payment information and are PCI compliant by default.
For additional fraud prevention, your bank may require an extra verification step (for example 3D Secure) depending on the transaction and issuing bank.

For more insight, you may also want to read the Terms of Service here or Privacy Policy here. You can also read our Payment Policy here.

• Return window: You have 30 days from the day you received your order to initiate a return.
• Condition: Items must be unused, in their original condition, and returned with the original packaging.
• Easy returns: Our customer support team will assist you through the process.
• Territorial scope: This return and refund policy applies to purchases made in the United States on Japanese Decor.

• Contact us: Email our team at info@japanese-decor.com with your order number and the reason for the return.
• Pack your item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
• Send it back: Drop your package off with the carrier as per the instructions provided in the return authorization email.

Condition: Items must be unused, in their original condition, and returned with the original packaging.

• Defective or incorrect products: No cost to the customer when the product is incorrect, damaged by the carrier, or defective.
• Change of mind (customer remorse): The actual cost of return shipping may be charged to you. This applies when you purchase the wrong product, the item does not fit, or you no longer want the item. You are responsible for return shipping costs. Shipping costs are non-refundable.
• Restocking fee: We do not charge any restocking fees.

Contact us immediately with photos and your order number so we can assess the issue and propose a solution (replacement, partial refund, or full refund depending on the case).

No. We do not charge restocking fees for accepted returns that meet the conditions.