Refund policy
Last updated: March 4, 2026
30-Day Easy Returns
We want you to love your purchase from https://japanese-decor.com. If, for any reason, you’re not satisfied, we offer an easy return process.
Return Policy Overview
- Return Window: You have 30 days from the day you received your order to initiate a return.
- Condition: Items must be unused, in their original condition, and returned with the original packaging.
- Easy returns: Our customer support team will assist you through the process.
- Territorial scope: This return and refund policy applies to purchases made in the United States on Japanese Decor.
Return Costs
- Defective or incorrect products: No cost to the customer when the product is incorrect, damaged by the carrier, or defective.
- Change of mind (customer remorse): No cost to the customer, if he changes his mind during the 30 days of Return Window period.
- Restocking Fee: We do not charge any restocking fees.
How to Return an Item
- Contact us: Email our team at info@japanese-decor.com with your order number and the reason for the return.
- Pack your item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
- Send it back: Drop your package off with the carrier as per the instructions provided in the return authorization email.
Refund Process
If approved:
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Refunds are issued to the original payment method
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Refund Processing Time: within 10 business days
Please note that banks or payment providers may require additional time to complete the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
Exchange Policy
Want to swap for a different size, color, or product? Contact us. We’ll help you exchange your item quickly and easily, where available.
The fastest way to receive a replacement item is to:
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Request and obtain return approval
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Return the original product
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Place a new order once the return is accepted
Return Address
Return address is : 1145 Lincoln St, Denver, CO 80203, United States.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
Questions
Visit our FAQ page at https://japanese-decor.com/pages/faqs or contact our customer service at info@japanese-decor.com.
Contact Information
Store Name: Japanese Decor
Legal Entity: Miyabi Ecom LLC
Ein: 36-5155853
Address: 1145 Lincoln St, Denver, CO 80203, United States.
Email: info@japanese-decor.com
Phone: +19832260744
Customer Service Hours: Monday to Friday: 10:00 AM – 5:00 PM (GMT-7)
We will respond to your email within 24 hours (Mon–Fri). Weekend messages are answered on Monday.