Shipping policy
Last updated: March 4, 2026
This Shipping Policy describes shipping-related information for purchases made on https://japanese-decor.com (“Japanese Decor”, “we”, “us”, “our”). We serve customers in the United States. All shipping costs are included in the product price. No additional fees are charged at checkout.
Shipping Times
Below are estimated timelines (business days). Please note these are estimates only and may vary due to factors outside our control (carrier delays, peak seasons, weather, customs where applicable, or address issues).
- Order cutoff time: 5:00 PM (GMT-7). Orders placed after this time may be processed the next business day.
- Order handling time: 3 to 5 business days (Monday to Friday).
- Transit time: 3 to 6 business days (Monday to Friday).
- Estimated delivery time: 6 to 11 business days.
Carrier Services
We partner with the following reliable carriers for deliveries within the United States:
- USPS
- DPD
- DHL
- FedEx
Shipping Cost
Free Shipping: All orders qualify for free shipping, with no minimum order requirement.
Delivery Issues
If you experience any issues with your delivery (delays, missing tracking updates, or a package that appears lost), please contact our customer service team as soon as possible so we can assist.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing tracking information (where available). You can also monitor your shipment on our tracking page: https://japanese-decor.com/apps/track-my-order.
Questions
Visit our FAQ page at https://japanese-decor.com/pages/faqs or contact us here
Contact Information
Store Name: Japanese Decor
Legal Entity: Miyabi Ecom LLC
Ein: 36-5155853
Address: 1145 Lincoln St, Denver, CO 80203, United States
Email: info@japanese-decor.com
Phone: +19832260744
Customer Service Hours: Monday to Friday: 10:00 AM – 5:00 PM (GMT-7)
We will respond to your email within 24 hours (Mon–Fri). Weekend messages are answered on Monday.