Order Cancellation
This policy applies to orders placed on japanese-decor.com.
To request a cancellation, contact us as soon as possible at info@japanese-decor.com. We process orders quickly, usually within 1 to 2 working days, so reaching out early gives the best chance to stop the order before it moves forward.
Cancellation rules
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Send your cancellation request to info@japanese-decor.com as soon as you can.
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If the order has already been prepared, packed, or transferred to the carrier, cancellation is no longer possible.
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Before confirming your purchase, please review the items, quantities, variants (size or color), and your shipping address to avoid mistakes and unnecessary cancellation requests.
Address changes and corrections
Accurate delivery details are essential. If you notice an error in your shipping address, contact info@japanese-decor.com immediately, ideally before the order enters processing.
We cannot be held responsible for delays, failed deliveries, or returns caused by incomplete or incorrect address information provided at checkout.
Returned parcels
If a parcel is returned to us due to an incorrect address, delivery refusal, or similar issues, we will email you once the package is back in our possession with the options available.
You may choose one of the following
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Refund for the merchandise only Original. Shipping fees are not refundable.
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Reshipment requires your confirmation and payment of new shipping costs before the order is sent again.
What to include in your email
To help us handle your request faster, please include
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Your order number
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The name and email used at checkout
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Your shipping address
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The item(s) concerned and your request (cancellation, address correction, or reshipment)
Contact Information
Store Name: Japanese Decor
Legal Entity: Miyabi Ecom LLC
Ein: 36-5155853
Address: 1145 Lincoln St, Denver, CO 80203, United States
Email: info@japanese-decor.com
Phone: +19832260744
Customer Service Hours: Monday to Friday: 10:00 AM – 5:00 PM (GMT-7)
We will respond to your email within 24 hours (Mon–Fri). Weekend messages are answered on Monday.
Last updated: March 4, 2026